FAQ

1. Do you service my area?

We service the greater Calgary Alberta area including Airdrie, Cochrane, Chestermere, Okotoks and all areas in between. For locations outside this area, additional travel charges may apply. Call for details.

2. How long does it take to clean my carpets?

We will spend as much time as necessary to ensure your carpets and/or upholstery is properly cleaned. This might mean that at times it takes a little longer then we expect but most jobs can be completed in 1 to 2 hours.

3. How long does it take for my carpets to dry?

Drying times may vary depending on the type of carpet, temperature, humidity and how dirty your carpets are. Berber carpets will dry faster then plush or shag carpets. Warmer temperatures will help with drying time but air flow is more important. Your carpets will dry quicker if you open a window and if you have a ventilation system it is best to use it. If your carpets are heavily soiled we may need to use more pre-treatment then normal which may extend the drying time. Most carpets will dry in 3 to 4 hours however some may take overnight.

4. Can you get all my stains out?

We will pre-treat your stains and pay special attention to them. Some stains may need extra special treatments depending on the type of stain it is. We do carry a variety of specialized spotters and stain removers. We would love to be able to say “Yes, every stain will come out completely and you will have new carpets again!” Unfortunately depending on the age of your carpet, the type of stain you have and how the carpet has been treated in the past, some of the marks may not be able to be completely removed. Most stains will come out completely and the ones that don't will look better. If you had the carpet properly protected the last time you cleaned it your chances of removing any new stains are 5 times greater. We can generally remove 95% of your stains and many times when we do make your carpet look brand new again!

5. Do you move my furniture?

We will move furniture such as sofa's, loveseats, chairs and coffee tables. We do not normally move bedroom furniture, wall units, electronics or broken furniture. We ask you to move your small items plants and breakables.

6. Can you make my carpet smell better?

Yes. If you are have any odour concerns with your carpet we can take care of them. We can deodorize and/or disinfect your carpet and if need be we can replace your underpad and disinfect the back of your carpet to make your carpet smell fresh and clean.

7. Are your chemicals safe for my children and pets?

Absolutely. We only use safe products and apply them properly. We use our truck mounted equipment to thoroughly steam rinse your carpet and ensure there is no residue. The disinfectant we use was originally designed for use in schools.

8. Are you insured?

Yes. We have liability insurance and proper W.C.B. Coverage. Our technicians are bondable and thoroughly screened.

9. Do I have to be there when the work is being done?

No. We do need contact with you when we arrive. If you can not be there when we arrive and you have access arranged (such as a lock box or a key in the mailbox) we can call you when we arrive and make credit card payment over the phone. If you are not there when the work is being done we do need payment when we get started. If you want to leave while the work is being done we ask that you pay us before you leave.

10. How do I pay?

We accept Visa, MasterCard, Interac or Cash.

11. Do you guarantee your work?

Absolutely. We want you to be happy. We make every effort to the best job possible. Should you have any concerns we ask that you bring them to our attention within 7 days so that we can take care of them. We need your business and your referrals. We know that you want the peace of mind to know who to call to get your home cleaned properly at a reasonable price.

12. How often should I clean my carpets?

Most homes should be cleaned once or twice a year, depending on how much traffic you have in your home. If you have pets and kids you might want to consider twice a year depending on how much abuse your carpet and/or furniture takes.

13. How much do your services cost?

Our current special is listed on our home page. You can call us for a customized price for your cleaning needs.

14. Do you only do residential?

No. In addition to residential customers, we also cater to special needs of commercial and office clients.